OUR SERVICES

ARRIVAL
No appointment is necessary if your pet becomes ill out of hours. When you arrive you will be met by a qualified veterinary nurse and f your pet is critically ill he or she will be taken immediately to the Emergency room and stabilized. Otherwise you will be taken into a consultation room for triage The veterinary nurse will collect information including the pet's vital signs, reason for visit and medical history to assist the vet's consultation.

CONSULTATION
The veterinarian will perform a through physical examination and recommend either outpatient treatment to be followed up with your local veterinarian, or hospitalization with the appropriate treatment and diagnostic tests . The veterinarian will discuss all this with you. Please ask any questions about the pet's condition and treatment as it is very important to us that you feel comfortable with our proposed treatment.

HOSPITALISATION
Should your pet require hospitalisation he or she will receive round the clock monitoring and treatment. Our dedicated team together with our medical equipment and facilities provide the best possible care for your pet.

COMMUNICATION
While your pet is in hospital we welcome you to phone for an update on how your pet is progressing. We will always contact you if there is any change to the treatment necessary for your pet or any change in their condition.

VISITING
The Animal Emergency Service welcomes visitation anytime day or night. A courtesy phone call is appreciated.

DISCHARGE
All hospitalised patients need to be picked up by 10.00am Monday or 8.00am Tuesday to Friday unless a public holiday. If your pet requires ongoing hospitalization we will discuss this with you so treatment can be continued by your own veterinarian. If you don't have a local vet we can make recommendations. A full report on your pet's treatment is given to you and a copy forwarded to your vet.

PAYMENT
Payment is required in full on discharge and can be made by cash, all credit cards or EFTPOS. We do not accept cheques. You will appreciate our service receives no government funding.

INSURANCE
If your pet has insurance please bring details so we can provide the necessary information for you to lodge your claim with your insurer.