Frequently Asked Questions
Why can't you tell me what is wrong with my pet over the phone?
It is unfortunate companion animals can’t tell us what’s wrong or how sick they are. Veterinarians encounter many different symptoms that may account for any number of ailments. On some occasions the symptoms noticed by owners can lead to an incorrect diagnosis.
Unless a veterinarian has seen your pet for the same condition recently, it is near impossible to give an emergency diagnosis on the phone. It’s best to have your pet physically examined to obtain the best advice.
Why are other pets being consulted by a veterinarian before my pet?
Emergency arrivals are seen in order of priority based on the severity of illness or injury. Critical patients receive immediate treatment. Please alert our friendly staff if you’re concerned about your pet as they will be able to alleviate your concerns or adjust the veterinarians’ consultations.
What if I can't afford the fees?
Once a treatment plan is agreed to, the veterinarian will provide and estimate of cost for your consent. A deposit will be required will all fees due for payment when your pet is discharged from our care. If you require financial assistance, please ask our staff to assist you with a VetPay or Gem Visa application prior to consenting treatment. This will give you peace of mind so you can focus on your pet’s recovery.
Why does veterinary treatment cost so much?
Emergency veterinary fees are determined by the cost of keeping highly skilled veterinarians, nurses and receptionists up all night to look after pets. There are also the costs involved in maintaining the hospital and equipment to deal with every possible emergency. These include surgery, laboratory testing, radiology, ultrasounds, endoscopy, oxygen therapy, intensive care, as well as medications and anti-venenes.
Why can't I stay in the hospital while my pet is being treated?
There are occasions when a Veterinarian will not approve an owner in the emergency treatment area or hospital. These include:
- Instances when an pet is critical requiring immediate emergency treatment
- Instances when another hospital patient is critical requiring emergency treatment
- During peak periods when the hospital is busy
- Instances when the veterinarian believe an owner’s angst will stress their pet while receiving emergency treatment